Frequently Asked Questions

This Agreement was last modified on 01 June 2017.

Shipping Information

What Shipping Methods Are Available?

We can send parcels in three ways – Express, Standard, Economy shipping.

How Long Will it Take To Get My Package?

Package handling time 1-4 days. Shipping time also takes 10 – 14 day for standard shipping and 14 – 30 days for economy shipping.

How Do I Track My Order?

When we send your parcel to you, we update your order information with Tracking Number.

Do I Need A Account To Place Order?

You should have an account to place order and get you track number.

Additional questions

This Agreement was last modified on 29 November 2017.

Can I return my parcel?

You can return your parcel within 30 days after you receive your package. Buyer pays shipment to us.

Do you have offline store?

We don’t have offline store, but we have 11 warehouses in the world for faster shipment.

China – 5 warehouses

Russia – 1 warehouse

USA – 2 warehouses

Europe – 3 warehouses.

How Do I Track My Order?

You can use our internal tracking system in your local account area on

How Do I Place an Order?

1. You should add goods in cart.
2. Fill your contact and shipping information
3. Choose desired shipping method.
4. Add you bank card information via Stripe system
5. Pay your order.

How Should I to Contact if I Have Any Queries?

You can contact us in several ways.

1. Send us a letter for [email protected] or [email protected]
2. You can create ticket in our servicedesk in your local area in
3. Call us using our toll free (US Only) number